We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.

This policy applies if you interact with us through our face to face services, over the phone, online, or interacting with us on social media (our “Services”).

If you don’t want to read all the detail, here are the things we think you’d really want to know:

• You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.
• With your consent we do send direct marketing, to opt out of these communications at any time, please use the subscription link at the bottom of any email you have received or contact us directly either by email or phone.
• Who are we?

When we say ‘we’ or ‘us’ in this policy, we’re referring to the company The Stylist London. 

• What information do we hold?

• Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
• Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on).
• Information about whether you want to receive marketing communications from us.
• Information about any device you have used to access our Services (such as your device’s make and model, browser, or IP address) and how you use our Services.
• Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services.
• Our legal basis for processing your personal information

Whenever we process your personal information, we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:

• Consent: You have told us you are happy for us to process your personal information for a specific purpose.
• Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
• Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services.
• Public information: Where we process personal information which you have already made public.
• How do we use your personal information?
• There are several ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when purchasing one of our products online, we will not be able to sell you that product as we would be unable to process your payment or deliver the product to you. We may use your information in the following ways:

To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you, process your payment. And we need to use your details to do all this.

Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our clients. That includes understanding the products and services of interest to you. This helps us to serve you better and to find ways to improve our services, and website. In turn, these details help us to be more relevant to you.

Contacting you – we use your personal information to contact you: either to conduct market research or to contact you about products and services from us. We may also contact you in relation to any questions you have raised with us or to discuss your appointments.

• Who might we share your personal information with?

Within The Stylist London, we use your personal information to provide the most relevant Service to you.

• Keeping you informed about our products and services

We would like to tell you about the great offers, ideas, events, and services we provide from time to time. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.

We won’t send you marketing messages if you tell us not to, but if you receive a service from us, we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by contacting us by email directly.

Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.

• Your rights

You have several rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

• the right to access a copy of the personal information we hold about you.
• the right to correction of inaccurate personal information we hold about you.
• the right to restrict our use of your personal information.
• the right to be forgotten.
• the right of data portability.
• the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

• How long will we keep your personal information?

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

• Security

We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

• We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data.
• We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and
• We enforce a “need to know” policy, for access to any data or systems.
• Contact Us

If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by email – [email protected]

• Policy Changes

This privacy policy was most recently updated in January 22. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

COOKIE POLICY

What are Cookies?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop, or mobile device.

How we use Cookies

We use Cookies for the following purposes:

• To improve the performance of our websites by understanding which parts work well, and which don’t.
• To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third-party websites.
• To measure how effective our online advertising and marketing communications are.
• To enable us to collect information about how you and other people use our websites.
• To improve your experience on our websites by providing a personalised experience based on your prior behaviour.

How to block or restrict Cookies

You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.